Refund Policy

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Refund Policy

At Paygneo, we strive to ensure a seamless and transparent refund process for our users. Our refund policy is designed to address specific circumstances where refunds may be considered. Please review the following criteria and procedures to understand our approach to refunds.

ELIGIBILITY FOR REFUNDS

TRANSACTION ANOMALIES

Technical Overcharging:
  • If a customer experiences multiple charges or an excessive amount due to a technical mistake, we will consider refunds for the excess amount.
  • Refunds will be issued, deducting any Payment Gateway fees incurred during the transaction.
Unsuccessful Registration:

In the event of a technical issue resulting in a charge without successful registration, we will refund the amount after deducting the payment gateway fee.

REFUND PROCEDURES

AUTOMATED PROCESSING

Valid Refund Claims:

Refund claims that meet our criteria will be processed automatically and reimbursed within a reasonable timeframe.

Bank Processing Time:

Depending on the processing time of the customer's bank, it may take 5-7 business days for the refund to reflect in their account.

PURCHASES AND SETTLEMENTS

Paygneo are committed to resolving unpaid purchases and facilitating settlements. Our team will proactively contact users or payees to address any outstanding payment issues.

DISPUTE RESOLUTION

ISSUE RESOLUTION

Problem Resolution:
  • If an issue cannot be resolved by Paygneo, it may be attributed to the payer's account.
  • The payee cannot dispute direct credit or debit related to the payment in question.
  • Agreed-upon paybacks will be handled by Paygneo suppliers in accordance with repayment terms.
Chargebacks:
  • Chargebacks involving payments already processed will be resolved as per the terms of the agreement.
  • Customers and investors are reminded to adhere to the rules stipulated in the agreement when disputing chargebacks.

SUMMARY

Our refund policy is designed to provide clarity and transparency in refund eligibility, processing, and dispute resolution. We aim to make the refund experience as straightforward as possible for our valued users and investors engaging in transactions through our payment gateway.